Approach to Improving Business

When considering who to trust you business with, Its helpful to understand both the ethos (what they stand for) and the methodology (how they approach the task) of any potential partner...



AJS Worksmarts' ethos is simply about making things better. I never change things for the sake of it, I don’t approach any situation with pre-conceptions of what will work or bring ready-made solutions just because they worked somewhere else.

I make no assumptions about whether the current practices are right or wrong. I believe that often the knowledge of how to improve things is already there within the people who do the job (it’s our job to bring that out and structure it into a plan)

I know that for any process to work is depended on the commitment and ownership of those who will use it.

Unlike the usual consultancy approach, I am committed to see the process through from initial investigation right to actually seeing the fruits of the work.
Because I have no ‘ready made’ solutions I do not act as an agent for any solutions provider or are bound to one type of solution; the answer may be IT development, or management/staff training, or policy change or business planning/operational change or even a mix of these/something else.


AJS Worksmart uses a customised business process methodology that is a mix of elements from the major systems (6Sigma , Kaizen, Scrum etc) coupled with some practical techniques developed from over 20 years of experience in many different areas of business/industry/public services.

This methodology is both pragmatic and scalable so we only use the tools relevant to your particular needs and challenges

The approach is in four main phases

  1. Analysis

    Looking at the way things work currently and where the issues are.

  2. Design

    Designing the new processes and any additional support structures (i.e. systems/ policies etc)

  3. Development

    Identifying and sourcing/developing the solution

  4. Implementation

    Embedding the new processes and supporting structures into the business then evaluating the outcomes

People are key! Its worth noting that this process relies heavily on the involvement of all concerned especially in the analysis and design stages.
Success is wholly dependent on the level of compliance to any given system and a process that is understood and agreed on (and indeed designed by) those who are using it yields much more that a wonderful process that no-one gets.